Questions and answers
Answers about our products, delivery, returns and care. Search, or pick a topic.
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Gazebos and pergolas
38 questions
- Does Sojag Ventura II gazebo come with an extra rail & hooks for curtains?
- Does Sojag offer replacement parts for their gazebos and solariums?
- How do I winterize a Sojag gazebo?
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Solariums
10 questions
- How much does a solarium or sunroom kit cost to install?
- Do solariums add value to a home in Canada?
- What is the difference between a freestanding and wall-mounted solarium?
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Sheds, garages and carports
11 questions
- How long does a ShelterLogic Shed-in-a-Box last?
- What foundation does a steel carport need?
- What warranty do Arrow steel buildings come with?
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Canopies and umbrellas
9 questions
- How fast can one person set up a Quik Shade pop-up canopy?
- Can ShelterLogic replacement covers fit older models?
- How do I keep my patio umbrella from blowing over in wind?
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Decking, furniture and garden
16 questions
- Are outdoor pillows and throws machine washable?
- Wondering if the SOJAG Eco 4-seater garden swing can sit on gravel? If not, what kind of ground preparation is required?
- Can I use a ShelterLogic GrowIT greenhouse year-round in Canada?
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Ordering, delivery and returns
9 questions
- Does IPATIO offer free shipping across Canada?
- How long does shipping take for IPATIO orders within Canada?
- What is the best time of year to buy outdoor structures in Canada?
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Reward points
7 questions
- Do my reward points expire?
- How do I earn IPATIO reward points?
- How much are my reward points worth, and how do I use them?
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Planning, installation and care
11 questions
- How do I dispose of or recycle an old outdoor structure?
- How do I choose the right outdoor structure size for my property?
- What maintenance do outdoor metal structures need in Canada?
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