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IPATIO Shipping Policy

To get all of the applicable shipping methods for your order, please make sure:

  1. Log into your account.
  2. Fill up your address form or choose an address from your existing saved addresses list on the checkout page.

You will be unable to get the correct shipping rate before you finish these two steps above since our shipping methods and rates vary with different customer account groups and delivery addresses.

Free Shipping on Orders over C$88

  • This shipping method will not be available for orders less than C$88. However, you could choose any other available shipping method options instead.

*Eligible for orders only contain items whose shipping type is "Parcel" and "LTL"; this shipping method will become unavailable and won't be shown up when there are items with other shipping types(like "Long Loads" or "Acti-Sol" Brand products) in the shopping cart.

*Not applicable for orders with certain oversized products and a shipping distance of more than 1000km.

*Not applicable for orders from rural areas (The second digit of the postal code is "0"), remote territories (Yukon, Nunavut and the Northwest Territories) and islands.

Standard Shipping

  • Small items ship by parcel within 1 business day of your order, and you receive a tracking number by e-mail. Delivery normally takes 1–3 business days after shipping, about 2–4 business days from your order. Remote areas, islands and the territories can take longer.
  • The shipping Rate will be calculated automatically according to the 3PL partner quote and our shipping rate algorithm.
  • Items with all different shipping types will be covered by this shipping method.
  • C$8.88 for parcel orders from most Canadian urban addresses.
  • C$13.32 for parcel orders less than C$35 from most Canadian urban addresses.

*Extra fee may be added to the shipping cost of orders with certain oversized products and a shipping distance of more than 1000km.

*Extra fee will be added to the shipping cost of the orders from rural areas (The second digit of the postal code is "0"), remote territories (Yukon, Nunavut and the Northwest Territories) and islands.

Freight delivery (large items)

  • Large items ship with a freight carrier. The carrier and the shipping service vary with the item, the warehouse it ships from and your address.
  • Most carriers deliver to the curb by default.
  • Some carriers contact you in advance to book a delivery time.
  • When your delivery arrives, check the boxes. Refuse damaged boxes when possible, or note the damage on the delivery slip, then contact us.
  • Estimated delivery times, from order to delivery: about 3–5 business days for addresses closest to the shipping warehouse, 6–9 business days for farther addresses and 9–15 business days for shipments crossing several provinces. These timeframes are estimates only and are not guaranteed.
  • Remote areas, islands and the territories can take longer.