How can we help?

Answers about orders, delivery, returns and your products. Can’t find yours? Our team replies within one business day.

Most asked

Orders & tracking
Where your order is, and what to do if something changes.
Shipping & freight
Free shipping on most orders over $88; the cost for your address shows at checkout. Parcels arrive in about 2–4 business days; large items come by freight in about 3–15.
- Shipping policy
- How freight delivery works
Returns & refunds
You have 30 days to return an item. Damaged, wrong or missing? We fix it.
- Return policy
- Start or follow a return
Assembly & manuals
Every product page lists its assembly manuals and guides under Documents.
- Product questions
Warranty & parts
Missing or damaged part, or a warranty question? Send us your order number and a photo.
- Warranty terms
Payment
Credit cards, and debit cards with a Visa Debit or Debit Mastercard logo, Apple Pay, Google Pay and PayPal. Checkout is secure.
- Payment and pricing terms
Business & PRO
Contractors, landscapers and resellers: PRO pricing and dealer accounts.
- PRO registration
- Become a dealer
Account & privacy
Sign in, update your details and manage your data.

Still need help?

Our assistant answers right away, and you can ask to talk to our team. Or e-mail support@ipatio.ca. We reply within one business day.