Product FAQ

Q: Can outdoor rugs be left outside in Canadian winters?

Outdoor rugs are weather-resistant but should ideally be stored indoors for winter. If left out, they'll survive but may degrade faster from freeze-thaw cycles.

Q: Can ShelterLogic replacement covers fit older models?

Yes, as long as you match the cover to your specific model number and size. ShelterLogic maintains backward compatibility for most product lines.

Q: How do I find replacement parts for my outdoor structure?

Contact the manufacturer directly with your model number. Arrow: 800-851-1085. ShelterLogic/Sojag: 866-901-1649. Gazebo Penguin: via IPATIO customer service.

Q: What size patio umbrella do I need for my table?

For a 4-person table: 7-8 ft. umbrella. For a 6-person table: 9-10 ft. umbrella. The umbrella should extend 2 feet beyond the table edge on all sides.

Q: What eco-friendly outdoor products does IPATIO carry?

IPATIO carries organic seeds, eco-friendly fertilizers (GAIA GREEN, ACTI-SOL), recyclable aluminum structures, and PVC-free natural gardening products.

Q: Can I install a Sojag solarium myself, or do I need a contractor?

Most homeowners can install a Sojag solarium as a DIY project with 2 people over a weekend. No specialized tools are required.

Q: How do I contact IPATIO customer service?

Email admin@ipatio.ca or use our Contact Us page. For brand-specific support (warranty, parts), contact the manufacturer directly — we provide their contact info on each product page.

Q: Are pop-up canopies waterproof or just water-resistant?

Most pop-up canopies are water-resistant, not fully waterproof. They shed light rain effectively but aren't designed for heavy downpours or prolonged wet conditions.

Q: Can I use outdoor furniture and accessories on a wooden deck?

Yes. Use furniture pads under legs to prevent scratches. Place rugs on flat surfaces. Ensure any anchored structures (gazebos) don't exceed the deck's weight capacity.

Q: Are RIO and Camp & Go folding tables stable enough for outdoor cooking?

Yes. The aluminum roll-top tables are stable on level ground and work well for camp cooking, food prep, and outdoor entertaining. Adjustable-height models offer extra versatility.

Can outdoor rugs be left outside in Canadian winters?

Most outdoor rugs from Corriveau and other brands are made from polypropylene or polyester — materials that resist moisture, mold, and UV fading. However, for Canadian winters:Best practice: Roll up and store indoors or in a dry shed before the first...

Can ShelterLogic replacement covers fit older models?

When replacing a ShelterLogic cover:Model number: Find your model number on the original receipt or on the frame labelCompatibility: ShelterLogic keeps replacement covers available for most models, including discontinued onesSizing: Covers are model-...

How do I find replacement parts for my outdoor structure?

Replacement parts by brand:Arrow Storage Products: Call 800-851-1085 or visit arrowsheds.com. Have your model number ready (found on the box or assembly manual).ShelterLogic: Call 800-524-9970 or visit shelterlogic.com. Replacement covers, anchors, and...

What size patio umbrella do I need for my table?

Match your umbrella size to your seating area:Bistro table (2 people): 6-7 ft. umbrellaRound 4-person table (42-48"): 7-8 ft. umbrellaRectangular 6-person table (60-72"): 9-10 ft. umbrellaLarge 8+ person table (84"+): 11-13 ft. umbrella or offset cantileverRule...

What eco-friendly outdoor products does IPATIO carry?

Eco-friendly products on IPATIO:Organic gardening: Certified organic seeds from West Coast Seeds, organic fertilizers from GAIA GREEN and ACTI-SOLRecyclable structures: Aluminum gazebos and solariums (Sojag, Gazebo Penguin) are 100% recyclable at end...

Can I install a Sojag solarium myself, or do I need a contractor?

Sojag solariums are designed for DIY installation:People needed: 2 adults minimum (3 recommended for larger models)Time: 1-2 days for most models (10'x12' to 12'x15')Tools: Basic hand tools, power drill, ladder, levelFoundation: Level concrete pad, patio...

How do I contact IPATIO customer service?

IPATIO customer support:Email: [email protected] — response within 1-2 business daysContact form: Available on our Contact Us pageReturns: Submit through our Return Requests pageFor product-specific support (assembly help, warranty claims, replacement ...

Are pop-up canopies waterproof or just water-resistant?

Pop-up canopy water protection varies:Water-resistant (most models): The polyester fabric sheds light to moderate rain. Seams may allow some moisture through in heavy rain. Suitable for brief showers.Not for heavy rain: Don't leave the canopy up in prolonged...

Can I use outdoor furniture and accessories on a wooden deck?

Using outdoor products on wooden decks:Furniture: Use rubber or felt pads under chair and table legs to prevent scratches. Avoid dragging furniture — lift to move.Outdoor rugs: Safe on wooden decks. Ensure the deck surface dries between rain and rug ...

Are RIO and Camp & Go folding tables stable enough for outdoor cooking?

RIO and Camp & Go aluminum tables are designed for outdoor use:Roll-top tables: Aluminum slat surface that rolls up for compact storage. Heat-resistant for placing warm pots (with trivets)Expandable models: Extend from 28" to 48"+ for larger groupsAdjustable...

How do I choose between a market umbrella and a cantilever umbrella?

Market (center pole) umbrellas:Pole goes through a hole in the center of your patio tableMost stable design — the pole is directly below the canopy centerBest for dining tables and bistro setsMore affordable than cantilever modelsCantilever (offset) ...

Can I leave the Sojag Budavar up in winter?

Sojag rates the Budavar as a four-season wall-mounted sun shelter thanks to its rustproof aluminum construction. For winter, retract the roof fully closed, take down the mosquito netting and polyester curtains (they are not designed for snow or ice), ...

Can the Sojag Yamba pergola be installed on a deck?

The Yamba is a freestanding 10 ft. x 10 ft. pergola with four aluminum posts. Install it on a level, solid surface and fasten each post's base plate to the deck joists, pavers or concrete with hardware suited to the surface. Anchoring is required for...

What is the difference between the Sojag Portland 8x12 and 10x14 wall gazebos?

Both Portland models are wall-mounted sun shelters with a brown powder-coated aluminum frame, a galvanized steel roof and nylon mosquito netting. The 8 ft. x 12 ft. version suits a narrower deck against the house; the 10 ft. x 14 ft. version covers a...

Does the Sojag Portland wall gazebo need to be taken down for winter?

The Portland is built from durable aluminum with a galvanized steel roof and is designed to withstand tough weather and be left up year-round. Take down the mosquito netting and the optional spun-polyester curtains before winter, and clear heavy or wet...

What is new in the Sojag Genova II 12x14 compared with the original Genova?

The Genova II keeps the 12 ft. x 14 ft. footprint, the extruded aluminum frame with AkzoNobel Interpon powder coating and the included nylon mosquito netting, and adds a double-tier galvanized steel roof that vents hot air. It is a four-season sun shelter...

How much space does the Sojag Genova II 12x14 gazebo cover?

The Genova II covers 12 ft. x 14 ft., which comfortably fits an eight-seat outdoor dining table or a sectional conversation set with room to walk around. Plan a level, anchored base (deck, pavers or concrete) slightly larger than the footprint and allow...

Is the Sojag Dakota 8x8 gazebo suitable for a small patio?

The Dakota 8 ft. x 8 ft. is the smallest footprint in this range: it fits a bistro set or a two-seat lounge and still gives full hardtop shade. The frame is powder-coated extruded aluminum, the roof is UV-treated galvanized steel, and a mosquito netting...

What is in the box with the Sojag Dakota 8x8 gazebo?

The Dakota ships with one structure, one roof kit, one mosquito netting kit and an illustrated manual. Curtains and a winter cover are optional. The gazebo is covered by a 1-year warranty.

What is included with the Sojag Korado 10x14 solarium?

The Korado 10 ft. x 14 ft. Solarium ships with the powder-coated aluminum structure, PVC windows, mosquito screens, two doors, the galvanized steel roof kit and the instruction manual. Shipping weight is about 645 lb (293 kg), so plan for curbside delivery...