Ordering, delivery and returns
9 questions
Ordering, delivery and returns
Does IPATIO offer free shipping across Canada?
Yes. IPATIO offers free shipping on orders over $88 to most Canadian addresses. Large items (sheds, garages) ship by freight carrier; most carriers deliver to the curb by default, and some contact you in advance to book a delivery time.
How long does shipping take for IPATIO orders within Canada?
Small items ship by parcel within 1 business day of your order, and you receive a tracking number by e-mail. Delivery normally takes 1–3 business days after shipping, about 2–4 business days from your order. Large structures (sheds, garages) ship by freight carrier: about 3–15 business days from order to delivery, depending on the distance (estimates); some carriers contact you in advance to book a delivery time. Remote areas, islands and the territories can take longer.
What is the best time of year to buy outdoor structures in Canada?
Late winter (February-March) for best selection and pre-season prices. Early spring (April) for installation before summer. Fall for clearance deals on remaining stock.
Are IPATIO products available for commercial or institutional use?
Does IPATIO ship to the United States or internationally?
IPATIO currently ships within Canada only. All prices are in Canadian dollars. For US customers, check with Arrow, ShelterLogic, or other manufacturers for US retailers.
How do I contact IPATIO customer service?
Email [email protected] or use our Contact Us page. For brand-specific support (warranty, parts), contact the manufacturer directly — we provide their contact info on each product page.
What payment methods does IPATIO accept?
IPATIO accepts credit cards, and debit cards with a Visa Debit or Debit Mastercard logo (through Stripe), Apple Pay, Google Pay and PayPal. All transactions are processed securely with SSL encryption.
Does IPATIO offer price matching or best price guarantee?
IPATIO offers competitive Canadian pricing with frequent promotions and deals. Check our Deals of the Week page for current discounts across all categories.
What is IPATIO's return policy for outdoor structures?
IPATIO accepts returns within 30 days of delivery for unused items in original packaging. Oversized items may have a restocking fee. Contact customer service to initiate a return.
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